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  2. My Payments

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My Payments icon My Payments

Understanding Payments

  • How much will I be charged each week?
  • Why can I see multiple charges from HelloFresh?

How our Payments work

  • How do I update my payment information?
  • When will I be charged each week?
  • What if I change my credit card?
  • Can I see my order history?
  • How can I see credits on my account?

Redeeming my HelloFresh promo code

  • How do I redeem my promo code?
  • My promo code isn't working. What do I do?
  • I have a promo code for a free box. Why are you charging me $1?
  • I am redeeming a free box. Why do I need to enter a payment method?

Gift Cards

  • Can I gift HelloFresh?
  • How do I redeem my Gift Card?
  • Can I purchase more than one gift card?
  • When will the person I am sending a gift card to receive it?
  • Will I receive an email confirmation for my gift card purchase(s)?
  • Do gift card purchases result in the creation of a subscription?
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The HelloFresh Referral Program

  • Can I send free boxes to my friends and family?
  • How does the Refer a Friend program work?
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