Where is my HelloFresh box?

We know how excited you must be to receive your delicious box of goodies.

If you're expecting a box, there's a few things you can do to make sure it's still on track for delivery.

  1. Double check your delivery date. Our deliveries can take place between 8am-8pm local time. It may be that the delivery driver hasn't reached you. You will receive your box on your selected day of delivery (please note that the specific delivery time may vary week to week).
  2. Some areas will receive a tracking number by email to help you keep track of your delivery. Double check your inbox to see if you have this notification.

If your delivery window has passed and your box still hasn't arrived. Please get in touch with our team right away. We'll look into this right away and make sure we make it right.