Frequently asked questions

Is HelloFresh a subscription service?
Yes! We run a flexible subscription service where you can change or amend your order if you want to take a break. We’re passionate about making it easier for you to cook delicious, nutritious meals...

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How do I redeem my promo code?
If you have a promo code, lucky you! Just follow the steps below to redeem it. Head to this page. Select the plan type you would like to purchase and the number of people. Click the link that asks...

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What's in the box?
In addition to receiving easy-to-follow recipe cards with step-by-step instructions, you’ll also receive all the pre-measured ingredients you need to make each meal. Everything from pasta, rice, me...

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How do I skip a delivery?
That's the best thing about a HelloFresh subscription - you can customize your deliveries to suit your needs. If you're travelling or would just like to skip a delivery (or two) for any reason, fol...

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